Your Privacy Matters at 777ok

This Privacy Policy ("Policy") describes how 777ok ("777ok", "we", "us", "our") collects, uses, stores, discloses, and protects personal information obtained from users ("Player", "User", "you") of the website located at https://777ok.io and all associated sub-domains, mobile interfaces, and services (collectively, the "Platform").

By registering an account on the Platform, making a deposit, placing a bet, or otherwise using any feature of the 777ok Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal information as described herein. If you do not agree to the terms of this Policy, please discontinue use of the Platform.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference into this document.

777ok is an online casino and sports betting platform serving players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. The Platform provides access to cricket betting, live casino games, slots, table games, and other entertainment products.

For the purposes of this Policy, 777ok is the data controller responsible for determining how and why personal data is processed in connection with the Platform and its services. All enquiries relating to this Policy or your personal data should be directed to our support team at [email protected] (plain text — not a clickable link).

777ok collects personal information through several channels: directly from you when you register or interact with the Platform, automatically through your use of the Platform, and from authorised third-party verification and payment service providers. The categories of personal data we collect include:

We do not collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, or biometric identification data beyond what is submitted as part of standard KYC documentation (e.g., a photograph on your NID).

777ok processes your personal data for the following specific purposes. In each case, we rely on an appropriate legal basis as described in Section 5:

• Account Management: To create, maintain, and manage your 777ok player account, including verifying your identity at registration and during KYC review.
• Transaction Processing: To process deposits and withdrawal requests via supported payment methods including bKash, Nagad, Rocket, Upay, and bank transfers, and to maintain accurate financial records of all transactions.
• Platform Delivery: To provide access to casino games, sports betting markets, live dealer tables, and all other features of the 777ok Platform.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, money laundering, account takeover, and other prohibited activities that may harm you or other players on the Platform.
• Responsible Gaming Compliance: To monitor gaming patterns for signs of problem gambling, enforce player-set limits, and comply with our responsible gaming obligations, including age verification and self-exclusion management.
• Customer Support: To respond to enquiries, resolve complaints, provide account assistance, and maintain records of support interactions for quality assurance purposes.
• Promotional Communications: With your consent, to send you information about 777ok bonuses, reload offers, free spins, seasonal promotions, and platform news via email or WhatsApp. You may withdraw this consent at any time.
• Platform Improvement: To analyse usage data and technical performance metrics to improve the Platform's features, interface, reliability, and security over time.
• Legal Compliance: To comply with applicable legal and regulatory requirements, including responding to lawful requests from competent authorities.

For each purpose for which we process your personal data, we rely on one or more of the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and 777ok — that is, to provide you with a functioning player account and access to all Platform services.
• Legal Obligation: Processing is necessary for 777ok to comply with applicable legal requirements, including KYC and anti-money laundering obligations.
• Legitimate Interests: Processing is necessary for 777ok's legitimate interests in operating a safe, fraud-free, and commercially viable platform, provided those interests are not overridden by your fundamental rights and freedoms. Examples include fraud detection, platform security, and responsible gaming monitoring.
• Consent: For optional processing activities such as sending marketing communications, we rely on your freely given, informed, and specific consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

777ok does not sell your personal data to third parties. We may share your personal information with the following categories of recipients, strictly on a need-to-know basis and only to the extent necessary for the stated purpose:

• Payment Service Providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other payment processing partners, for the sole purpose of processing your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and identity verification services engaged to assist with document authentication and anti-fraud checks.
• Game Studio Providers: Pragmatic Play, Evolution Gaming, Ezugi, PG Soft, Spribe, NetEnt, Microgaming, Habanero, JILI, and Play'n GO may receive anonymised or pseudonymised session data required to deliver their game content. These providers do not receive your full personal identity data.
• IT and Infrastructure Providers: Cloud hosting, data storage, content delivery, and cybersecurity service providers who process data on our behalf under strict data processing agreements.
• Legal and Regulatory Authorities: Law enforcement agencies, regulatory bodies, courts, or other competent public authorities, where we are legally required to disclose information or where disclosure is necessary to protect the rights and safety of 777ok or its players.
• Professional Advisers: Lawyers, auditors, accountants, and insurers engaged by 777ok for professional advisory purposes, subject to professional confidentiality obligations.

All third-party recipients of personal data are contractually required to implement appropriate technical and organisational security measures and to use personal data only for the specific purposes for which it was shared.

The 777ok Platform uses cookies and similar tracking technologies to enable core platform functionality, analyse usage patterns, and enhance the overall player experience. A cookie is a small text file stored on your device by your web browser when you visit a website.

The categories of cookies used on the 777ok Platform are as follows:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function correctly. They manage your session authentication, maintain your login state, remember your language preferences, and enable secure account access. These cookies cannot be disabled without preventing you from using core Platform features.
• Analytics Cookies: These cookies collect anonymised information about how players interact with the Platform — which pages are visited most frequently, how long sessions last, and where errors occur. This data is used exclusively to improve Platform performance and user experience.
• Functional Cookies: These cookies remember your preferences such as your preferred game categories, display settings, and responsible gaming configuration, so that your personalised settings are preserved between sessions.
• Security Cookies: These cookies assist in detecting suspicious activity, preventing fraudulent logins, and protecting the Platform against automated attacks and account takeover attempts.

You can manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to log in and use the Platform. For analytics and functional cookies, your browser's cookie management tools allow you to opt out without affecting core functionality.

777ok retains your personal data for as long as is necessary to fulfil the purposes set out in this Policy, subject to any longer retention periods required by applicable legal, regulatory, or audit obligations. The general retention periods applied to each category of data are as follows:

Upon expiry of the applicable retention period, personal data is securely deleted from all active and backup systems, or permanently anonymised such that it can no longer be linked to an identifiable individual.

777ok implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes, but is not limited to:

• 256-Bit SSL/TLS Encryption: All data transmitted between your device and the 777ok Platform is encrypted using industry-standard TLS protocols, ensuring that your personal and financial information cannot be intercepted in transit.
• Encrypted Data Storage: Sensitive data fields — including payment account details, identity document numbers, and authentication credentials — are stored in encrypted form at rest. Plain-text storage of sensitive data is strictly prohibited in our systems architecture.
• Access Controls: Internal access to personal data is restricted on a strict need-to-know basis. Staff members are granted only the minimum level of data access required to perform their specific role. All internal data access is logged and audited.
• Two-Factor Authentication: Two-factor authentication is available to all players on the 777ok Platform and is strongly recommended to protect your account from unauthorised access.
• Regular Security Audits: The Platform undergoes periodic technical security reviews and penetration testing to identify and address potential vulnerabilities before they can be exploited.
• Incident Response: In the event of a confirmed personal data breach that poses a risk to your rights and freedoms, 777ok will take immediate remediation steps and notify affected players without undue delay.

As a user of the 777ok Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all verifiable requests within 30 calendar days:

• Right of Access: You have the right to request a copy of the personal data that 777ok holds about you, along with information about how it is being used and with whom it has been shared.
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You may also update basic account details directly through your account dashboard.
• Right to Erasure: In certain circumstances, you have the right to request the deletion of your personal data. Please note that this right is subject to overriding legal retention obligations — for example, financial records required for anti-money laundering compliance cannot be deleted on request before the applicable retention period expires.
• Right to Restrict Processing: You have the right to request that we temporarily suspend our processing of your personal data while a dispute about its accuracy or our use of it is being resolved.
• Right to Data Portability: You have the right to receive a structured, machine-readable copy of personal data you have provided to us, for the purpose of transferring it to another service provider of your choice.
• Right to Object: You have the right to object to our processing of your personal data where we rely on legitimate interests as our legal basis. We will assess and respond to any such objection with due consideration of your specific circumstances.
• Right to Withdraw Consent: Where our processing of your data is based on your consent (for example, marketing communications), you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal.

The 777ok Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, process, or store personal data from individuals under the age of 21. Age verification is a mandatory component of the account registration and KYC process.

If 777ok becomes aware that personal data has been collected from a player who is under the age of 21, we will immediately suspend the relevant account, delete all associated personal data to the extent permitted by law, and return any deposited funds via the original payment method.

If you are a parent or guardian and believe that your child has registered an account on the 777ok Platform, please contact our support team immediately at [email protected] so that we can investigate and take appropriate action without delay.

The 777ok Platform may contain references to third-party game studios, payment providers, and sporting organisations as part of its content. This Policy applies exclusively to personal data collected and processed by 777ok in connection with the Platform.

777ok does not operate any external websites and does not take responsibility for the privacy practices of any third-party organisations whose content may be referenced within the Platform. If you interact directly with a third-party service (for example, accessing a mobile banking app to process a payment), please review that third party's own privacy policy to understand how they handle your data.

In order to operate the Platform and deliver its services, it may be necessary for 777ok to transfer certain personal data to IT infrastructure, cloud services, or third-party game providers located outside Bangladesh. Where such transfers occur, 777ok ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that which it receives within Bangladesh.

Safeguards applied to international data transfers include contractual data processing agreements incorporating standard data protection clauses, and the selection of service providers who maintain recognised security certifications and operate under equivalent data protection frameworks.

Transfers of personal data are limited to what is strictly necessary for the delivery of Platform services. Your full identity data and financial records are not routinely transferred outside the primary operating jurisdiction except where required for KYC verification or payment processing purposes.

777ok reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform functionality. When material changes are made, the revised Policy will be published on this page with an updated "Last Updated" date.

For changes that significantly affect your rights or how your data is used, 777ok will provide advance notice via a notice displayed on the Platform or by email to the address associated with your account. We encourage you to review this Policy periodically to stay informed about how we protect your data.

Your continued use of the Platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree to any updated version of this Policy, you should cease using the Platform and may request account closure by contacting our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 777ok handles your personal data, please reach out to our dedicated support team through any of the following channels:

• Email: [email protected] (plain text — not a clickable link)
• WhatsApp: +880 1700 777 000
• Live Chat: Available 24/7 via your 777ok account dashboard
• Support Hours: 24 hours a day, 7 days a week — Bangladesh Standard Time (UTC+6)

We aim to acknowledge all data-related enquiries within 24 hours and to provide a full response within 30 calendar days. For complex requests involving data subject rights, we may require additional time and will notify you if an extension is needed.